求翻译.我不需要谷歌网页翻译,需要人工翻译!

求翻译.我不需要谷歌网页翻译,需要人工翻译!
Thanks so much for your recent email.
I certainly appreciate you taking the time to inform us of the difficulties you experienced when ordering through DisneyStore.com. This is not an example of the quality service we wish to provide and we hope that you find this to be an isolated incident. Please accept my apologies for any inconvenience this may have caused.
Regrettably, we can not send out the item to you because you were credit back the money for the Sulley Plush-Monsters University 15'' you did not receive. However, if you still desire this item we will be delighted to place this order for you.
We appreciate your business and hope you will visit DisneyStore.com again in the future.
Sincerely,
翻译这段话,人工翻译,不要谷歌翻译,我自己也会复制粘贴.谢谢!