英语翻译
问题描述：
英语翻译
首先与客人微笑寒暄,然后按照客人需要和要求给人客人办理入住手续,其中包括询问客人有无预定,是不是第一次来,对于楼层和房型有无具体要求,让客人出示证件,收押金,等,最后向客人介绍早餐时间地点和房间位置,让客人充分感受到我们的热情
答
The front desk clerk workflow (SOP):
First:greet guests with smile,then checking in the guests as they ask,include ask them reservation or not,frist visit or not,is there any specific request for floor and room type,ask guests to show their certificates,charge deposit,etc.Finally,do a brief introduction to guests about the breakfast hours and where is the room,and the guests will fully feel our enthusiasm.