英语翻译

问题描述:

英语翻译
Dear Mr.Benson,
Thank you for you letter of March 12.We are so sorry that the computer you bought from us arrived in such poor condition.It might have been damaged during shipment.We will send you a new computer as soon as possible.To ensure it reaches you safely,it will be double-packed this time.
Please accept our apologyfor the inconvenience it has caused.
这段话是索赔函还是协调函

当然是协调函嘛~他们给Benson寄的电脑在运输途中给碰坏了,就准备给他重新发一个新的.为了确保运输安全,将会把电脑包装2次.然后有什么不便的地方希望Benson能原谅