一篇阅读理解,DBA,主要是2,

一篇阅读理解,DBA,主要是2,
Dear Sir,
I’m writing to complain about the service offered by your company.I told your service department on November 21 that my washing machine needed repairing.Your service engineers have since been here four times-----on December 11,December 19,December 25 and January 5.The problem was found on the first visit and the wrong parts were brought by different engineers on the two next visits.The correct part was fitted by the first engineer on the fourth visit.
In short,my complaints are:
A.I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.
B.The engineers who called on December 19 and 25 had been given wrong information by the company,which made me take two half days off from work unnecessarily.
C.The first and fourth visits lasted a total of thirty minutes.But in the invoice( 发票 ),I have to pay for four visits of four hours’work.I will not be paying your company for your mistakes and I do hope to receive your answers to these complaints.
1.Robert’s main purpose in writing to the company is to tell the company_______.
A.how its service department is operating.
B.how its different engineers came for the repair.
C.that two of the engineers didn’t give him any help.
D.that he refuses to pay the company for their mistakes.
2.The first of Robert’s complaints is that _______.
A.it took him three weeks to have the machine repaired.
B.it took him nearly sixty days to get his machine repaired.
C.it had been almost two months before the first engineer came.
D.it took the engineer 3 weeks to find out what was wrong with the machine.
3.The second and third engineers brought the wrong parts because___.
A.the company didn’t tell them exactly what they should do.
B.the company didn’t tell them where the correct parts were.
C.they were not sure about whether the machine worked or not.
D.they hadn’t been told where the right parts should be fitted