翻译一段E-MAIL

翻译一段E-MAIL
请翻译这段英文,要快而好.
Dear alexandra:
Thank you for contacting PayPal. I apologize for the delay in responding
to your concern and the difficulty you have experienced.
I understand that this is about receiving a payment through PayPal. I
realize that this situation can be frustrating. My name is Anna and I
appreciate the opportunity to help you resolve this issue.
Hi Steven, I have reviewed your account and verified that everything's
fine with your account. It is possible that the problem lies with the
buyer's account and so it would be best to have them contact us so that
we may verify the problem from their end.
I hope this answer helped you and I wish to request for your
participation on our survey to allow us to assist you better. We
appreciate your patience and understanding regarding this matter. Thank
you for choosing PayPal.
Sincerely,
Anna
PayPal, an eBay Company
楼下你在翻译什么东西?不会就不要回答嘛,简直在浪费时间.