面试一家五星级酒店,是客服中心.请问会问到哪些英语问题,并要怎么来回答?谢谢!

1．早晨好.中午好.晚上好.
Good morning/afternoon/evening
2．欢迎您光临我们饭店.
Welcome to our Hotel
3．旅游愉快吗?
Did you have a nice trip?
4．我是接待员/服务员.
I am receptionist.(waiter／waitress)
5．需要我帮忙吗?
What can l do for yon?
6．请稍等一会儿.
Just a moment,please
7．很高兴为您服务.
I am always at your service
8．希望您在这里住得愉快.
I hope you will enjoy your stay with us here.
9．对不起,给您添麻烦.
I am very sorry to have caused you so much trouble
10.如果您需要什么帮助,请及时告诉我.
Just let me know if there is anything.I can do for you
11．这边请.
This way,please
12.请走这边.
Would you care to step this way,please?
13．不客气.
You are welcome／“Not at all／It“s my pleasure
14．为宾客服务是我们的荣幸.
It“s our pleasure to serve our guests
15．您先请.请跟我来.
After you．Follow me ,please.
16．对不起,我马上就过来.
Excuse me,I will be with you in a minute.
17．能告诉我您的姓名吗?
May l have your name?
18．对不起,让您久等了
Sorry to have kept your waiting
19．您能填一下这张表吗?
Would you please fill in this form?
20．您如何付账,是现金还是信用卡?
How are you going to pay,in cash or by credit card?
21．对不起,我能进来吗?
Excuse me,may l come in?
22．一直往前走.向左转、向右转
Go straight ahead．Turn left,turn right
23．您可以坐这部电梯到客房
You may go to your room by this elevator
24．我马上为您查一下.
Let me have a cheek for you.
25．请坐.
Take a seat．please
26．我来为您指路.
I'll show you the way?
27．祝您旅途愉快.
Have a good trip
28．祝您生意兴隆.
I wish you a good business
29.欢迎您下次再来.
You are welcome to stay with us next time
30．希望再次为您服务.
I am looking forward to serving you once again.
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