帮写个五分钟英语三人对话,题目customer involvementcustomer involvementYour company has decided to try to increase customer involvement in the rang and quality of its products.You have been ask to discuss and decide togetherHow customer opioin of products can be obtained most effectivelyWhat use a company should make ofinformation provided by customers

In postmodern society,the service economy is more and more important in economic progress and employment.With the increased competition,service companies need to develope new service constantly,in order to gain competitive advantage.The role of customer involvement in the new service development is emphasized to improve the success of new service development.As the knowledge suppliers,customers’ knowledge transfer capacity and willingness have postive impacts,and can be seen as the customer human capital.By way of literature review,this paper analyzes the relationship between customer involvement in service innovation and knwoledge transfer,and develops a theoretical model focusing on the mediating mechanism of customer human capital,so as to explore the internal mechanism of the relationship between customer involvement and knowledge transfer.
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