英语翻译Another team is exemplified by the way service to customers is now being organized by the world's major manufacturers of heavy equipment,things like Caterpillar's million- dollar drag lines or the even more expensive high-tech medical MRI machinery.The service person assigned to the customer has the ball,in football parlance.The service person can and does call on anyone in the company to help a customer with a particular problem; that expert is t

英语翻译
Another team is exemplified by the way service to customers is now being organized by
the world's major manufacturers of heavy equipment,things like Caterpillar's million-
dollar drag lines or the even more expensive high-tech medical MRI machinery.The
service person assigned to the customer has the ball,in football parlance.The service
person can and does call on anyone in the company to help a customer with a particular
problem; that expert is then on the service person's team for as long as it takes to fix the
problem.Similarly the big multinational banks have organized their work for major
customers like a football team's.The executive in charge of an account,e.g.,Exxon or
Unilever,is directly responsible for what the client needs or wants.And he or she can
recruit anyone in the that bank's -- and in any of that bank's locations -- to help the client.
A final example:The team is the top management of the big German company.Each
member typically has one clearly defined area of responsibility in which he (still very
rarely a "she") is the boss That area may be functional -- engineering -- or geographic --
e.g.,North America.