酒店check-in的步骤,英文的,简单的写下来.不需要很复杂
酒店check-in的步骤,英文的,简单的写下来.不需要很复杂
As Front Desk Clerk:
1. Ask guest for ID and credit card.
2. Input the information of guest into cpmputer.
3. Give them Reg Card to sign.
4. Give keys, explain anything else to them I need to!
Ask the name of the guest:询问姓名
Check if the guest had made any reservation:根据检查是否有预约
Confirm reservation information:如有预约,和客人核对预约信息
If no reservations,ask for the preferred room type and inform the room rates:如无预约,向客人询问所需房型,并告知房费
Confirm the period of stay:确认住店期间
Ask for travel documents (passport / ID card) and have them photocopied:要求客人出示旅行证件(护照、身份证等)并复印
Ask for credit card for pre-authorization or cash deposits:要求客人出示信用卡做预授权或交押金
Print confirmation and ask for guest confirmation:打印住宿信息确认表并要求客人签字
Present room card or key:向客人提供房卡或钥匙