summarise the role of IT in service systems optimization and innovation?

总结信息技术在优化服务系统及创新中所扮演的角色.不是让你翻译，是回答Technology facilitates the integration and transfer of knowledge from different sources, and the interaction among different stakeholders of the innovation process, both external and internal. It also modifies service characteristics, which lead to shorter services cycles, impacting the production and delivery of new services, while targeting clients more effectively. Furthermore, technologies are enabling service innovation creating new possibilities to innovate.你好你是从哪总结的？Understanding the Role of Technology in Service Innovation: A Theoretical Overview
by Tatiana Rojas Giraldo

Master of Science Thesis INDEK 2011:100
KTH Industrial Engineering and Management Industrial Management