一封英文投诉信!（内容见下）

一封英文投诉信!（内容见下）
Dear Madam or Sir:
On July 16 my friends and I arrived at your inn,hoping to spend an enjoyable weekend.……
文章中要用到以下的词组：
the title of the hotel's ad:"Have a good time or get your money back.";
refund the money;
a very unfriendly desk clerk;
unable to find the reservation;
wait almost for half an hour;
led by another unfriendly bellboy to the room;
a view of a parking lot,not the bay;
poorly-cleaned room;
dirty towels on the beds;
cigarette ends on the floor;
service not as expected;
strongly insist.