本文以大型电子商务网商京东商城为例,介绍了物流客户服务的基本概念和基本理论及其在电子商务中的应用.建立在网络技术、计算机技术、信息技术等技术平台基础之上的电子商务在新经济形势下要想有很好的发展就必须解决物流问题这一制约瓶颈,而做好物流的根本

In this paper, large-scale e-commerce network operators Jingdong Mall, for example, introduces the basic concepts of logistics customer service and basic theory and its application in e-commerce. Based on network technology, computer technology, information technology, e-commerce technology platform based on the new economic situation in order to have a good development, we must solve the bottleneck problem of logistics, and logistics is simply doing a good job service, the service is targeted at the majority of customers, so do a good job of logistics services, logistics is customer service. Jingdong in high-speed development, also attracted consumers dissatisfied with their customer service, this paper Jingdong Mall customer service in logistics problems in depth analysis of proposed improvements on the basis of logistics Jingdong Mall number of customer service strategies and recommendations.