求一篇顾客与客户服务的英语对话

a--客户服务b---顾客
a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句)
b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it.
a:I'm so sorry for that,but when did you buy it?
b:About two months ago,at that time,I was very content with the bag although it's a bit expensive.
a:Sorry,the deadline is up,so we can't accept refunding your payment.
b:Oh,how unlucky I am,but you should provide me a solution,right?
a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok?
b:That sounds good,let's make the deal.
a:Thanks for your understanding andcooperation.Bye!
b:Bye.
供楼主参考.