英语翻译亲爱的签证官,您好,首先感谢您的来件及为申请人XXX,XXX签发的有效签证.但两位申请人所提交的申请是永久居民亲属的五年多次签证,请问您什么原因导致两位申请人并未获得五年多次签证而仅获得一年签证?

Dear Visa officer,
First of all, thank you for your incoming and the applicant XXX, XXX of a valid visa. But two applications submitted by the applicant is a permanent resident relatives of the five-year multiple-entry visa, would you what causes two five-year multiple visa applicant did not receive a year and only get a visa?

Dear Visa Officer, first I would like to thank you for your reply and the valid visas issued for applicants XXX and XXX. However, they applied for five-year visas with multiple entries as relatives of the permanent resident(s), may I ask the reason why they were only granted with one-year visas instead of five-year visas?

我的答案：Dear visa officer,hello,first of all thank you for your supplied parts and XXX for the applicant,valid visa issued by XXX.But two of the application is submitted,the permanent resident family five years visa for many times,do you what causes two applicant didn't get multiple visa for five years and only get one year visa?