write a reply letter to the complaint against our delay shipment.

问题描述:

write a reply letter to the complaint against our delay shipment.
一试题,想问问,这个应该怎么写啊?

先真诚地道歉云云
然后原因,诸如天气啊,故障啊
然后承诺以后会怎样怎样
最后再道歉